Y. Perez uit NIEUWEGEIN
Very bad communication with the new employee in the front desk to get appointment and customer contact for reparations and maintenance in Utrecht.
I was force to agree on time needed in advance on the phone to understand root cause of the problem in my car. He also mentioned that every hours is 120 EUR and if I agree with 1 or 2 I have to pay up to 240 EUR, accordingly. If I would know the problem I will not go to Nissan to check, so I found very unfriendly. On top of this, they did not find any problem in the car and even did a test drive only at 50 km/hour when I explicit mentioned that it was at 100 km/hr. So, I pay for more than 30 min around 80 EUR without a clear proposal to something else.
I have been going since the beginning of the year for several reparations and maintenance of the car for more than 3000 Eur with very good service until now. However, with this last experience I hesitating on coming back to this location.
Possible action to be taken for m side includes:
-. spreading the word regarding my bad experience with family and friends having Nissan cars to not going to Utrecht,
-. make a negative review in google
I would appreciate to have a phone call with the Vestigingsmanager Patrick Hoebers to discuss this more in details, a mitigate the situation.
thank you in advance